Frequently asked questions

1. Ordering

How do I place an order with Dutchflowers?

Simply choose a bouquet or plant on our website, fill in the desired delivery date and address, and complete your order through our secure checkout. You'll receive an order confirmation by email right away.

Can I also order by phone?

Yes, you can place an order by phone during our customer service hours. Please have your delivery address and your desired flower choice ready so we can help you quickly.

Can I still change or cancel my order?

Changes or cancellations are possible as long as the order hasn't been processed by our flower atelier yet. Please contact us as soon as possible, preferably on the same day.

Until what time can I order for same-day shipping?

Orders placed before 10:00 AM are shipped that same day. Orders placed after this time are shipped the next business day.

Can I place an order on behalf of someone else (as a gift)?

Absolutely, during checkout you can enter a different delivery address than your own, and add a personal card so the recipient knows who the gift is from.

2. Delivery

What are the delivery costs?

Delivery costs depend on your postcode and the chosen delivery method. The exact costs are shown during checkout, before you complete payment.

Which areas does Dutchflowers deliver to?

We deliver throughout the Netherlands and Europe. Enter your postcode during checkout to check whether delivery to your address is possible.

Can I choose a specific delivery date or time?

We deliver throughout the Netherlands and Europe. Enter your postcode during checkout to check whether delivery to your address is possible.

Can I choose a specific delivery date or time?

It is not possible to select a delivery date or time slot yourself. We work with one fixed rule: orders placed before 10:00 AM are shipped that same day, directly from the flower auction. This keeps the flowers as fresh as possible.

What happens if the recipient isn't home?

We ship the flowers ourselves, directly from the flower auction, usually via a parcel carrier. If the recipient isn't home, the carrier's standard procedures apply, such as leaving the parcel with a neighbour or attempting delivery again later.

Can I have the flowers delivered to an address other than my own?

Yes, that's no problem at all. Simply enter the desired delivery address when completing your order.

Do you also offer international shipping?

Yes, we deliver throughout Europe and even beyond. Please contact our customer service for current options

3. Products and range

Where do your flowers come from?

All our flowers are sourced through the flower auction or directly from growers. We then ship the flowers ourselves, without middlemen, straight from the auction to you. This means maximum freshness at a sharp price.

What types of flowers do you offer?

Our range includes seasonal bouquets, roses, tulips, peonies, gypsophila, and many more cut flowers, as well as special arrangements for occasions such as anniversaries, weddings, birthdays, and condolences.

Can I put together my own bouquet?

Yes, and that's exactly our concept! On the product page, we show an example photo of what the bouquet could look like. We then send you the loose, fresh cut flowers, and you arrange your own bouquet at home. That way, you decide on the finishing touch yourself — and have even more fun doing it.

Are the flowers in the photo exactly what I'll receive?

The photo serves as an example and inspiration for the end result. You'll receive the loose fresh cut flowers that match this example; due to natural variation in flowers and seasonal availability, there may be a slight difference in colour or flower type. Arranging it yourself makes every bouquet unique.

Do you offer seasonal or organic flowers?

Yes, we work with seasonal availability and also offer sustainably grown flowers in our range. This is indicated in the product description.

4. Payment

Which payment methods do you accept?

You can pay with iDEAL - WERO, Wero, credit card, PayPal, and other commonly used payment methods. The full overview is shown at checkout.

Can I pay afterwards (on invoice)?

For personal orders, payment in advance is required. Business customers may be able to order on invoice under certain conditions; please contact our customer service for this.

Is my payment secure?

Yes, all payments are processed through a secure, encrypted payment environment.

Will I receive an invoice for my order?

Yes, you will automatically receive an invoice by email after completing your order.

5. Fraîcheur, qualité & durée de vie

Comment les fleurs sont-elles emballées ?

Nous voulons que vos fleurs arrivent chez vous fraîches et en toute sécurité. 🌷

C’est pourquoi nos fleurs coupées sont soigneusement emballées et protégées pour le transport.

Nos cartons d’expédition mesurent 90 cm de long. Les fleurs et leur emballage sont adaptés à ce format.

Cela permet de protéger au mieux les tiges et les fleurs pendant le transport.

5. Quality and shelf life

How long do the flowers stay fresh?

With proper care, our bouquets stay beautiful for an average of 7 to 10 days. This can vary depending on the type of flower.

What can I do to make my flowers last longer?

Cut the stems at an angle, refresh the water every 2 to 3 days, use the included flower food, and keep the bouquet out of direct sunlight and away from fruit.

What if the flowers arrive damaged or wilted?

Please contact our customer service within 24 hours of receipt, preferably with a photo of the flowers. We will look for a suitable solution right away.

Do you use special packaging to prevent damage?

Yes, the loose cut flowers are carefully and securely packaged so they arrive safe and fresh, ready for you to arrange into a beautiful bouquet yourself. Our boxes are 90 cm long, and the flowers are adapted to fit accordingly.

Will I get my money back or a replacement product?

Depending on the situation, we offer free replacement flowers or a refund of the purchase amount.

6. Returns, complaints, and guarantee

What is your return policy?

Since these are perishable products, returning fresh flowers is not possible. In the case of a valid complaint, we will offer a suitable solution.

What should I do if I'm not satisfied with my order?

Please contact our customer service by email or phone, preferably with photos of the flowers received, so we can help you quickly.

How quickly will I get a response to a complaint?

We aim to respond to complaints within 1 business day.

7. Account and customer service

Do I need an account to place an order?

No, you can also order as a guest. Having an account does make it easier to view previous orders and reorder more quickly.

How can I change my account details?

Log in to your account and go to "My details" to update your name, address, or contact information.

How can I contact customer service?

You can reach us by email, phone, or through the contact form on our website.

What are the customer service opening hours?

Our customer service is available on business days during office hours. Current opening hours can be found on our contact page.

7. Kundenkonto & Kundenservice

Wie kann ich meine Kontodaten ändern?

Melden Sie sich in Ihrem Kundenkonto an und gehen Sie zu „Meine Daten“.

Dort können Sie beispielsweise Ihren Namen, Ihre Adresse und Ihre Kontaktdaten ändern.

Wie kann ich

8. Business orders and special occasions

Can I order flowers for weddings or funerals?

Yes, we offer special arrangements for weddings, funeral bouquets, and funeral arrangements. Please contact us for custom requests.

Do you offer discounts for large or recurring orders?

For business customers and recurring orders, special rates may be available on request. Please contact our customer service to discuss the options.

Can I add a personal card to my order?

Yes, during checkout you can add a personal message, which we'll include on a card with the flowers.

9. Sustainability

Are your flowers sustainably grown?

We work with growers who focus on sustainable cultivation methods, and we're continuously expanding our sustainable range.

What do you do about packaging waste?

We aim to use recyclable and environmentally friendly packaging materials wherever possible, and we separate all waste streams.

Do you work with local growers?

Yes, wherever possible we work with Dutch growers to guarantee the freshness of our flowers and reduce transport distances.